SS
Sannie S
1 reviews | Active since May 2023
20 Nov 2023, 10:21
Unfair quote
I booked in my phone for repairs on Thursday as it was no longer charging I was told it will booked as non warranty as I to no longer falls under warranty as it has passed 2 years ok I had no problem with that but now I'm charged R1200 for it to be repair.this is unfair to me as I'm still paying for this phone as I took it on a 36 months contract(i***-9) please assist with minimizing to the quote as I cannot affort to pay for the phone under contract and also pay for it's repair job no (***4)
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Replies (3)
Vodacom's replyOfficial
20 Nov 2023, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Nov 2023, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Nov 2023, 12:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly refer to the below device warranty terms and conditions:
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?gad_source=1&gclid=EAIaIQobChMI-MKZ2LTSggMVzNbtCh2gygHcEAAYASAAEgL0u_D_BwE
Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?gad_source=1&gclid=EAIaIQobChMI-MKZ2LTSggMVzNbtCh2gygHcEAAYASAAEgL0u_D_BwE
Regards Consumer Website Team
Best regards,
Vodacom's reply20 Nov 2023, 12:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly refer to the below device warranty terms and conditions:
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?gad_source=1&gclid=EAIaIQobChMI-MKZ2LTSggMVzNbtCh2gygHcEAAYASAAEgL0u_D_BwE
Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?gad_source=1&gclid=EAIaIQobChMI-MKZ2LTSggMVzNbtCh2gygHcEAAYASAAEgL0u_D_BwE
Regards Consumer Website Team
Best regards,
SS
Sannie S's updateReviewer Update
20 Nov 2023, 15:06Why impliment 36 months wherelse the phone is only covered for 24 this is unfair to us consumers
SS
Sannie S's update20 Nov 2023, 15:06
Reviewer Update
Why impliment 36 months wherelse the phone is only covered for 24 this is unfair to us consumers