NB
Nomalungelo B
1 reviews | Active since Oct 2009
29 Nov 2019, 11:44
Unfair practise by Vodacom
I paid my account that was in arrears. I conform with them that the amount reflects. now 4 days later my account is still locked!!! I spoke to Nomzamo and she promised this query would be escalated and might be cleared in 4 hours, really? why do i need to keep with requirements but vodacom is not keeping theirs and i now will forfeit the Black friday deal on the data. this is not fair.
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Replies (2)
Vodacom's replyOfficial
29 Nov 2019, 14:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply29 Nov 2019, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Dec 2019, 13:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply03 Dec 2019, 13:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team