RJ
Rosemary J

1 reviews | Active since Sept 2015

19 Sept 2016, 19:26

Unfair Practise

<p>I`ve paid my cellular account in full, I`ve been phoning Vodacom to activate my lines, but its not activated, please activate my lines urgently, account number is: NA024662-3</p>

0
Replies (2)
Vodacom
Vodacom's reply20 Sept 2016, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Sept 2016, 08:12
Official

Dear Rosmary, our records indicate the lines was unlocked after 7pm last night.

On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.

Regards,
Vodacom Consumer Website Team

Best regards,