Unfair Practices

Wednesday evening I received a message from Vodacom stating that my line has been soft locked, with no prior warning whatsoever Vodacom just locked my line! Very upset I demanded to speak to a manager at Customer services who explained to me in detail from time of opening my contract to this very day my billing, which was completely correct as he first heard my side of the story, I also have proof of all payments, I also found out that I am being billed for something I didn't agree too! He advised me that someone from accounts will contact me, today I had to call accounts where I spoke to Raymond who gave me a very ****ty attitude and told me his manager is in a meeting! I run a small business from home, I have a baby, my phone is needed for my business and today I am loosing a hell of a lot of money because my phone is locked and how the hell am I supposed to pay an account if I'm not making money because they shut down my line and tells me I'm not paying they also not even allowing me to make any payment arrangement!! What ******** and unfair practices is this company running?!