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thabang R
1 reviews | Active since Mar 2014
15 Mar 2023, 22:35
Unfair practice on vodcaom's part
In December 2022 I was due for an upgrade on one of my vodacom contracts. Initially I wanted to cancel and I was shopping for uncapped data. Vodacom offered me a contract which was suppose to be uncapped but now for some reason is capped. I do not want to fight with vodacom on their false adverting but I ask that they release me on this contract as it was not sold to me in good faith.
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Vodacom's replyOfficial
16 Mar 2023, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Mar 2023, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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thabang R's updateReviewer Update
16 Mar 2023, 15:18Dear Vodacom, a vodcaom consultant contacted me and confirmed that the contract terms have been changed (breach of contract from vodacom). I called vodacom customer care and the consultant tells me that the matter has been escalated and unfortunately she doesn't have a reference number to confirm the cancellation. Please urgently share the reference for cancellation because I am in no position to go in circle with vodacom. Thank you......
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thabang R's update16 Mar 2023, 15:18
Reviewer Update
Dear Vodacom, a vodcaom consultant contacted me and confirmed that the contract terms have been changed (breach of contract from vodacom). I called vodacom customer care and the consultant tells me that the matter has been escalated and unfortunately she doesn't have a reference number to confirm the cancellation. Please urgently share the reference for cancellation because I am in no position to go in circle with vodacom. Thank you......