PR
Pierre R
1 reviews | Active since Dec 2014
12 Feb 2024, 17:20
Unfair practice of Vodacom.
For years I referred people to Vodacom but NO more.
I bought a 30 day voice bundle from Vodacom on the 30 of January 2024. They alocated it until 28 February only instead of 29 February. When I query this with them they told me that although I bought it on the 30 of January it counts as 1 day already.
I think Vodacom is doing this deliberately because I refuse to upgrade my contract and they are not happy with what I get and pay monthly on my existing contract.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
13 Feb 2024, 08:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Feb 2024, 08:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
