PR
Pierre R

1 reviews | Active since Dec 2014

12 Feb 2024, 17:20

Unfair practice of Vodacom.

For years I referred people to Vodacom but NO more.

I bought a 30 day voice bundle from Vodacom on the 30 of January 2024. They alocated it until 28 February only instead of 29 February. When I query this with them they told me that although I bought it on the 30 of January it counts as 1 day already.

I think Vodacom is doing this deliberately because I refuse to upgrade my contract and they are not happy with what I get and pay monthly on my existing contract.

0
Replies (1)
Vodacom
Vodacom's reply13 Feb 2024, 08:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team