PW
Philip W

1 reviews | Active since May 2019

06 May 2019, 18:24

Unfair practice by vodacom

My name is Philip. I recently took out a data contract with vodacom. The problem i'm experiencing with them is that my data that is expiration within 2months depleting first, and the data that is expiration in one month is being used last. Which means i will never be able to carry data over.I call them and send them messages on messenger, i explain to them the problem and they told me that it should not be like this. The problem is that this is still happening. I try to warn others about this *****ed practice of vodacom but they are blocking me on their platforms like facebook.

0
Replies (4)
Vodacom
Vodacom's reply07 May 2019, 07:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PW
Philip W's update10 May 2019, 10:51
Reviewer Update
To date still no contact from vodacom.
Vodacom
Vodacom's reply15 May 2019, 15:32
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.  Regards  Consumer Website Team  
PW
Philip W's update15 May 2019, 17:16
Reviewer Update
Thanks vodacom. Just keep to your word.