Unfair practice by Service Provider

I tried to cancel my contract and they counter-offered and the offer was a hogwash with misrepresentation. I tried contacting them to cancel before commencement and their e-mail on the official document bounced, and they started on their own volition. I sent the email to escalate to management whom I know works there and they also ignored both e-mails.

I then sent a dispute on the contract which had defects and they kept on ignoring me and finally they forced me on the contract with R18000 cancellation. I have been their loyal customer and will cancel everything i have with them (line first and forced to be their unhappy customer for 24 months with abuse of their power). Their call center gave me an e-mail to dispute again after being ignored and the other official confirmed that the e-mail was wrong when i have not received response. Their customer service did confirm that the order was done wrong by the Cancellation department. They still yet to respond to me. The last Call center agent i spoke to on the 15th of November seemed knowledgeable and was willing to help, that's the only positive