Unfair practice

Item: Vodacom
Rating: 1
Author: Wayne S

I cannot believe the nerve and incompetance of Vodacom. These people keep on charging me for a contract that I cancelled and now they saying its month to month. What the hell is wrong with this company - I cannot wait to port to telkom because it looks like they are riddled with *******ion. I always have to be in a battle with these people and I have had enough !!! I am going to take this up with the ombudsman. I will expose this company for their extremely unfair practices.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Oct 2019, 12:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Oct 2019, 12:06

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

28 Oct 2019, 12:36

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply28 Oct 2019, 12:36

Official

Dear Customer,

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team