PS
Pieter S
1 reviews | Active since Jun 2012
22 Mar 2019, 11:44
Unfair practice
First place where I get penalised for bringing new business!!
Been with Vodacom for many years, account never in arrears
Firstly, the service I got from the lady at Centurion was excellent, friendly and professional, but she needs to follow the rules of Vodacom
I have upgraded but will lose the spare minutes, which I have paid for (approx 260) within 30 days which is stupid as all the minutes are not used and will not be used in the next 30 days.
the irony is that if I stayed on the current contract, not upgrading, on a month to month basis the minutes will stay
Vodacom now say thank you for the new business BUT we will take away the minutes which has been paid for
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Mar 2019, 14:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Mar 2019, 14:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Mar 2019, 15:34 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Please note that as per the contract terms and conditions, all allocations must be used before migration takes effect. The migration from one tariff to another will impact the allocations as the new tariff will include its own allocations. Kindly refer to our contract terms and conditions http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
We apologize for the inconvenience.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Please note that as per the contract terms and conditions, all allocations must be used before migration takes effect. The migration from one tariff to another will impact the allocations as the new tariff will include its own allocations. Kindly refer to our contract terms and conditions http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
We apologize for the inconvenience.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Mar 2019, 15:34
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Please note that as per the contract terms and conditions, all allocations must be used before migration takes effect. The migration from one tariff to another will impact the allocations as the new tariff will include its own allocations. Kindly refer to our contract terms and conditions http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
We apologize for the inconvenience.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Please note that as per the contract terms and conditions, all allocations must be used before migration takes effect. The migration from one tariff to another will impact the allocations as the new tariff will include its own allocations. Kindly refer to our contract terms and conditions http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
We apologize for the inconvenience.
Vodacom Consumer Website Team
Best regards,
PS
Pieter S's updateReviewer Update
22 Mar 2019, 16:44Exactly that !!! Refer to T&C's, and you wash your hands. I know the T&C's hence my original question
The minutes will not be lost if I stay month to month, so in future I will stay on the same contract for ever and keep my credits
I think it is very unfair as I have paid for the minutes already and should be carried over to the new contract, or I should get a credit as it is money I have PAID ALREADY
PS
Pieter S's update22 Mar 2019, 16:44
Reviewer Update
Exactly that !!! Refer to T&C's, and you wash your hands. I know the T&C's hence my original question
The minutes will not be lost if I stay month to month, so in future I will stay on the same contract for ever and keep my credits
I think it is very unfair as I have paid for the minutes already and should be carried over to the new contract, or I should get a credit as it is money I have PAID ALREADY