SC
Shereen C
1 reviews | Active since Mar 2022
03 Nov 2022, 10:41
Unfair payment required
I had a 2 year contract with Vodacom and never cancelled the contract. I lost the sim card. This contract expired years ago and I didn't use the data although I paid for it and realized that I was still paying the contract so I stopped the payment last year July. I made contact with Vodacom as I have another payment going off my bank account which I thought was them. They advised me that they have handed me over to pre legal and I must pay them almost R500.00. I never got to use the data for years and now I have to still pay for something that I don't get.
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Replies (3)
Vodacom's replyOfficial
03 Nov 2022, 11:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2022, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Nov 2022, 12:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have spoken to the Subscriber Collections Division who advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2022, 12:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have spoken to the Subscriber Collections Division who advised accordingly. Regards Consumer Website Team
Best regards,
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Shereen C's updateReviewer Update
07 Nov 2022, 11:18Please let me have proof of data sent to me as I did not have the sim card to receive data and never went to apply for a new sim
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Shereen C's update07 Nov 2022, 11:18
Reviewer Update
Please let me have proof of data sent to me as I did not have the sim card to receive data and never went to apply for a new sim