1 reviews | Active since Sept 2017
Unfair payment demands for product i did not ask for.
Took out contract with Vodacom for 2 gigs data @ +-R200p/m on tablet ********** , which commenced 20/12/2014 and expired 08/06/2016. I wrongfully stopped payment as i was moving from Free State to KZN. I started receiving payment demands and called Vodacom to terminate contract, settle account etc. I spoke to Pricilla from Vodacom, cancelled the contract and made arrangements to off the debt. I was given reference no. I ********** 7 and paid off the account in 5 months. I emailed proof of payment and confirmed that the contract was cancelled and all paid up. Now i am receiving payment demands again, Vodacom is now charging me for a month to month contract. How can this be right when i settled my account to cancel the contract? I did not agree to or sign permission for a month to month. I find this very unfair and being a pensioner, +-R500.00 is alot to pay out.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team
