Unfair operating proceedures - usage disputes

There is massive room for improvement pertaining to handling of usage disputes by Vodacom. <br> <br> On the 1st my data (a gig) and airtime (110) was added in the early hours of the morning as expected. between 8am and 9am I worked from home and at 9am found that I was not able to send email. Mt data balance had not changed but my airtime was depleted, clearly my provider was billing me from my airtime. <br> <br> When reported the initial staff member (Lwazi) proceeded to explain that all My data and airtime was depleted because I had automatic updates running since 1 am while I slept. I requested an escalation and received a call form a Team Leader (Oscar) who acknowledged that the data was used and billed to my airtime instead of my data and that a fault will be lodged before I can get my airtime back which could take days (no clear expectation was set). The problem I have with this practice is that the customer is expected to go without airtime due to a problem with Vodacom's system and no fault of my own. Why should I have to buy more airtime in order to make calls when already pay for a set allocation that Vodacom billed incorrectly. Oscars failed to resolve my complaint.