TB
Tshepo B
1 reviews | Active since May 2014
24 Jun 2021, 11:13
Unfair, misrepresentation and inconvenience by the stotre
I bought a phone for cash on Friday the 18/06/2021 at Vodashop in Middelburg Mall, when setting it up i noticed that there was no fingerprint sensor. i returned it to the shop on Sunday the 20/06/2021, of which they send it for repair. Yesterday i received an sms stating that i must go to the shop for a replacement phone. when i called them, I was told they have a different colour from the 1 i bought. Vodaworld consultant told me straight on 20/06/2021 that the phone has been discontinued, there is no way it can be replaced. Now i want my refund to go buy the phone of my choice at the place of my choice, they are refusing. May you please intervene.
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Replies (1)Vodacom's replyOfficial
24 Jun 2021, 12:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jun 2021, 12:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
