TB
Tshepo B

1 reviews | Active since May 2014

24 Jun 2021, 11:13

Unfair, misrepresentation and inconvenience by the stotre

I bought a phone for cash on Friday the 18/06/2021 at Vodashop in Middelburg Mall, when setting it up i noticed that there was no fingerprint sensor. i returned it to the shop on Sunday the 20/06/2021, of which they send it for repair. Yesterday i received an sms stating that i must go to the shop for a replacement phone. when i called them, I was told they have a different colour from the 1 i bought. Vodaworld consultant told me straight on 20/06/2021 that the phone has been discontinued, there is no way it can be replaced. Now i want my refund to go buy the phone of my choice at the place of my choice, they are refusing. May you please intervene.

0
Replies (1)
Vodacom
Vodacom's reply24 Jun 2021, 12:54
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team