UNFAIR INCREASE IN CONTRACT PRICE AFTER CONTRACT HAS BEEN RENEWED

Please could I get someone from the Directors Office / Complaints to contact me telephonically regarding a recent upgrade on my line and the incorrect billing. I was told at the time of the upgrade by your retentions team, that Vodacom were running a promotion where i would be charged R399 for 2 x Xiaomi Note 10 Pro mobile phones inclusive of the packages. Of course i understood this would mean an additional telephone number added to my contract which i was ok with. I ensured that i asked the agent at the time to confirm a TOTAL debit of R399 for the complete package which was confirmed by the agent (this means that the complete deal inclusive of phones and packages would amount to R399). In November I was charged a prorata amount of approx R70 which i was ok with and was told that the billing would be complete in december (R399) with no additional debit orders going off. To my surprise in December i was charged R600+ for this deal and in January R500+ which doesnt make sense, 1stly why charge me 2 different amounts over 2 months and 2ndly why has this price suddenly shot up for a 36 month deal? i obviously opted for the 36 month deal having a look at my finances and what i could afford else i would have opted for the 24 month deal as i usually do with my contract renewal (see my history). I cannot continue to pay for this mistake made by vodacom and have logged numerous service request calls through your agents, each request gets prematurely closed with NO resolution what so ever. I am told it is 48hrs for feedback then 48hrs later i am told it is 7 - 14 days so everytime the case gets closed the SLA keeps extending on the new case. I asked specifically to be contacted on a specific number and NO ONE at vodacom seems to get this, i am never called, i am never given feedback and my cases are never resolved. I have spoken to elite mobile who are a smaller company and they were able to provide me with some feedback, still no resolution but at lease some feedback. What is happening to Vodacom, why is it being run like a creche? Oh and get this, one of your consultants tell me to log a complaint i need to log on to www.vodacomcomplaints.co.za - I have NEVER heard of this in all my time being employed by Vodacom or not so i logged on whilst she was on the line with me and guess what, the page doesn't exist. Nhlanhla Madela and Lerato Magashula were teamleaders i was referred to yet still no resolution. VODACOM PLEASE CONTACT ME SO THAT WE CAN RESOLVE THIS MATTER TOGETHER ASAP. THE TELEPHONE NUMBER TO USE IS THE ONE PROVIDED ON THE HELLO PETER WEBSITE. PLEASE DO NOT CALL ME ON THE PHONE NUMBER ENDING IN 3706. *** *** ***