Unfair hand over

Hi

I need assistance on how to fix my Vodacom Account, I wasn't aware that the account was in arears as I hardly use the phone, and I'm disappointed why I wasn't inform about the matter before it was handed over. Vodacom has my email address and assume my alternative cellphone number but none was used to inform me of this matter.

I would receive statements on my email and none clarified the account on arears on Friday I only received an email from the attorney informing about this matter which I find unfair, why the attorneys could find me but not Vodacom

Is there a way the account can be sent back to Vodacom with the amount to pay and we move forward with the debit order

I tried speaking with the consultant from the attorneys but she seem to have listening s****s,

Regards Precious

Thanks