UNFAIR FEE CHARGED

I cancelled my debit order with Vodacom and paid the fee via EFT. Vodacom did not cancelled the debit order on their side and it also went trough to my bank. The bank charged me R100,00 and Vodacom also charged me R100,00. <br> <br> My phone was then suspended because of the R100,00. I spoke to an agent of Vodacom in November 2015 and again in February 2016 and explained what happened and she said that she will make a note and asked them to correct the account. I haven't heard from them again for 2 months. I assumed it was sorted and that my account was now corrected. Yesterday without any notice my phone was again suspended. I phoned them again to find out what the problem was and she said its the same R100,00 for the debit order. The amount now is R110,00 for her to activate my account. <br> <br> I again explained to her what the problem was and that I am not going to pay for errors that Vodacom made. I didn't received any service from them after several calls and now they want me to pay for not doing their job. <br> This is very unfair to me as customer. My account is always paid on time and in full. Never have I skipped a payment. I feel like cancelling my contract.