DvdW
Douw van der Westhuizen
1 reviews | Active since Jul 2020
09 Jul 2020, 20:05
Unfair **************
I have been with Vodacom for more than ten years, today I want to upgrade my contract, like I have done every 2 years and all they can tell me is that it is blocked, because I am under debt review. I have always paid my account and my Vodacom account was never placed under debt review. I have upgraded twice since going under debt review in 2015 and taken out a new data contract last year, now all of a sudden I am blocked without an explanation and absolutely no one at Vodacom even wants to try and assist me. Vodacom is unfairly discriminating against people under debt review!
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Replies (1)Vodacom's replyOfficial
10 Jul 2020, 09:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jul 2020, 09:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
