LG
Lindiwe G
1 reviews | Active since Jul 2020
28 Jul 2020, 12:44
Unfair Discontinuation of my PERSONAL number
I had a Vodacom mobile number since early 2016 till April 2020,where I lost the simcard itself and I was not in a position to simswap then. When I eventually try to make simswap it failed, I contact Vodacom customer care to be told the number has been deregistered/blocked from the system, I went to one of Vodacom shops to be told the same WORSE it has been allocated to someone else. I need that number back for there is so much of personal/private stuff in it.!!The number was ***.
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Replies (1)Vodacom's replyOfficial
28 Jul 2020, 14:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Jul 2020, 14:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
