LG
Lindiwe G

1 reviews | Active since Jul 2020

28 Jul 2020, 12:44

Unfair Discontinuation of my PERSONAL number

I had a Vodacom mobile number since early 2016 till April 2020,where I lost the simcard itself and I was not in a position to simswap then. When I eventually try to make simswap it failed, I contact Vodacom customer care to be told the number has been deregistered/blocked from the system, I went to one of Vodacom shops to be told the same WORSE it has been allocated to someone else. I need that number back for there is so much of personal/private stuff in it.!!The number was ***.

0
Replies (1)
Vodacom
Vodacom's reply28 Jul 2020, 14:29
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team