Unfair deletion of number

Good Day I am deeply sadden with the handling of my number I have been inconvenienced by the deletion of cell phone number This contract was initiated in Feb 2006 and the holder was my mother, She is now a pensioner and as a family decided to reducing expenditures and cancelled the contract and converted to prepaid She had went to the store to cancel these contracts and was told to follow the telephonic process and she was assured the they will cancel and convert to prepaid. September 2020

Vodacom then re-instated this contract again in October 2020 with out her knowledge and it started acquiring bad debt. we have since paid this amount even if we are unhappy about it.

11 of June they deleted the number with out even a notice. please assist re-activate this number. I have been using this number for 14 years, everything is linked to it. Work contact, school contact, life policies and investments Aswell as my children's school information

Please have understanding to the impact this inconvenience has on my life and assist accordingly