SF
Susan F

1 reviews | Active since Aug 2019

19 Apr 2021, 13:13

UNFAIR DEBIT

I took out a contract three years ago and called to cancel several times since last year. Every time I call to cancel they say the same thing that they have cancelled it. They are always debiting from my account every month and now my banking app doesn't even give me the option to dispute the debit. I'm really tired of their incompetence. It's really tiresome to be calling them every time so that they cancel. I have had enough because I cant be calling every month for the same issue!!!

0
Replies (1)
Vodacom
Vodacom's reply19 Apr 2021, 16:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team