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Olando W
1 reviews | Active since Feb 2013
02 Oct 2019, 20:02
Unfair Deal Pricing
How can vodacom expect me to pay R600 more for the same contract deal in my individual name compared to that of the Business deal.
If comparing this deal to Individual the pay-back period in deal-sheet creator would be the same, and the risk associated to the deal would be the same.
this is **************** for us who own contract in our individual capacity.
Monthly I spend R600 more than my normal monthly subscription on my contract deal so surely I am entitled to the same value for money compared to any business.
When comparing the deal the business client would almost never exceed his monthly subscription amount based on the value proposition being offered for R600 less.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Oct 2019, 07:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Oct 2019, 07:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
OW
Olando W's updateReviewer Update
09 Oct 2019, 17:28Right it has been 3 working/business days and I have not received any form of feedback from Vodacom or a courtesy call to inform me if anybody is attending to this matter.
I think the level of service is extremely appalling, I would like some sort of feedback on this matter to ensure or affirm someone is dealing with this matter.
I think the level of service is extremely appalling, I would like some sort of feedback on this matter to ensure or affirm someone is dealing with this matter.
OW
Olando W's update09 Oct 2019, 17:28
Reviewer Update
Right it has been 3 working/business days and I have not received any form of feedback from Vodacom or a courtesy call to inform me if anybody is attending to this matter.
I think the level of service is extremely appalling, I would like some sort of feedback on this matter to ensure or affirm someone is dealing with this matter.
I think the level of service is extremely appalling, I would like some sort of feedback on this matter to ensure or affirm someone is dealing with this matter.
Vodacom's replyOfficial
23 Oct 2019, 12:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have already been contacted and provided feedback with regards to your service request number ***. Please note the feedback refers as follows: Contacted client and advised they need to speak directly with our Sales Department on *** (Free from any Vodacom simcard) to assist.
Regards,
Consumer Website Team
Vodacom's reply23 Oct 2019, 12:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have already been contacted and provided feedback with regards to your service request number ***. Please note the feedback refers as follows: Contacted client and advised they need to speak directly with our Sales Department on *** (Free from any Vodacom simcard) to assist.
Regards,
Consumer Website Team
OW
Olando W's updateReviewer Update
23 Oct 2019, 16:18How wonderful of a reply is this, the sales team advised they understand and agree with my point which is fair but yet they cant do anything, so please explain why I should contact them if they cant help me?
OW
Olando W's update23 Oct 2019, 16:18
Reviewer Update
How wonderful of a reply is this, the sales team advised they understand and agree with my point which is fair but yet they cant do anything, so please explain why I should contact them if they cant help me?