Unfair data charges

I am a loyal customer with Vodacom for many years. I have three VIP packages and spend on average R8k a month with them. We have open contracts so I have had a letter put on file to receive sms from them should any of our contracts run out of data so I can top up instead of paying out of bundle rates which was confirmed yesterday over the phone and with a vodadealer who is trying to assist me.

This month for the month of September one of our numbers ran out of data and we did not receive one sms or call yet lots of spam calls to upgrade and save me money. Oh please. You charged me R2900 for out of bundle rates and tell me its my fault on email. As far as I am concerned you are in breach of a standing agreement which I have with you and have ****** from me.

If I am not reimbursed I will have no alternative but to move service providers. Most of our contracts are up for renewel in the near future and some have already expired. I will most definitely have to move my business. I am been offered much better deals with other service providers and if Vodacom cannot give me the service they once did I will make the change.