unfair customer service and support
<p>Im gonna start of by clearing the air Im a blacklisted client ... I have been blacklisted for the past 10+ years 6 years ago vodacom gave me a cell contract not worried about my ITC at all I just couldnt get the big contacts in this period my ITC has stayed the same mess and every 2 years my contract got upgraded no problem 2 years back they gave me a second contact no problem no questions asked a month ago they gave me a 3gig data plan added to my on contract no questions asked. so now my one contact is up for an upgrade and I was just humiliated by a staff member in vodaworld midrand and was told vodacom will not upgrade any of my contacts again because of my itc Im such a good client of vodacom that my account is paid in advance they have never had a problem with my account I always pay it I have never missed a payment ... But now my money isnt good enough but it was for over 6 years </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
And now they send me a message to ask if Im happy with the service I have received from them but they haven't even called me yet to resolve the problem Is this now the service we as dedicated customers of vodacom sa can expect from south africa's leading service provider. Customers get umiliated in public infront of other customers when you phone to resolve the issue you get a mouth full of exuses why they dont want your money anymore . When you lodge a complaint on social media network they promise to phone and help but nothing . Well this is not where Im gonna end I will take this to facebook newspapers and to the end of the world if I have to but my voice will be heard regarding this matter
And now they send me a message to ask if Im happy with the service I have received from them but they haven't even called me yet to resolve the problem Is this now the service we as dedicated customers of vodacom sa can expect from south africa's leading service provider. Customers get umiliated in public infront of other customers when you phone to resolve the issue you get a mouth full of exuses why they dont want your money anymore . When you lodge a complaint on social media network they promise to phone and help but nothing . Well this is not where Im gonna end I will take this to facebook newspapers and to the end of the world if I have to but my voice will be heard regarding this matter
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian