UNFAIR CUSTOMER SERVICE, ABSOLUTELY DISSAPOINTING

I am disgusted by the treatment of Vodacom. I had paid off my cellphone contract in 2019/2020 around February. Only now I started getting messages that I must call back vodacom only for them to tell me that I have accumulated arrears on the account. I can remember very well that I had gone to the Loch-logan Vodacom and was given a phone to contact the call centre where they would cancel my vodacom contract and had done so. So some *********** person didn't log my cancellation and I am told that I must pay arrears. On to of it Vodacom was not saying anything all this time. It doesn't even make sense why we must call in and not have these cancellations done via email , if they are left in the hands of people who do not attend to them. The lady I spoke to now doesn't even want to tell me what date I paid off my account. I have just been retrenched, now with the little I have I must still be bul**** by vodacom.

I have been using the Vodacom network for a very long time and I am highly disappointed at this treatment.