sB
s B
1 reviews | Active since Jun 2017
22 Aug 2025, 12:23
Unfair Credit Bureau Listing
I have a Fiber account with Vodacom, which I pay for every month. Due to an issue with my banking account, the debit order could not be processed. Therefore, I pay my account at the Vodacom shop each month before the 31st. Recently, I was surprised to find a missed payment listed by Vodacom on my credit report. I contacted Vodacom to rectify this, and they told me I would need to wait 30 days for the missed payment to be removed. I feel this is unfair, as I have consistently made my payments before the 31st each month.
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Vodacom's replyOfficial
22 Aug 2025, 14:06Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply22 Aug 2025, 14:06
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
sB
s B's updateReviewer Update
22 Aug 2025, 16:21I have a copy of the statement that I presented to your representative when I was paying the account and I was informed that the system showed a different amount. I paid the outstanding balance as advised. I was not aware that the 88 cents was not included in the payment, as I was only told about the balance. To be penalized for a mistake that is not mine is not fair.
sB
s B's update22 Aug 2025, 16:21
Reviewer Update
I have a copy of the statement that I presented to your representative when I was paying the account and I was informed that the system showed a different amount. I paid the outstanding balance as advised. I was not aware that the 88 cents was not included in the payment, as I was only told about the balance. To be penalized for a mistake that is not mine is not fair.