1 reviews | Active since Jun 2010
Unfair contract price increase
I received a SMS yesterday informing me that my contract subscription will be increasing by 10%. this came as a huge surprise as i had entered into a 24 month contract with a fixed price.<br> <br> this sudden unilateral decsion to increase the premium is totally unacceptable and shows the bad faith that vodacom acted in. it shows corporate greed and how unregulated the telecommunication industry is. the increase woudl have been acceptable if we were privy to world class service but we are not. the poor reception, dropped calls etc goes unpunished and comes at a cost to the consumer. Surely the telecommunications minister must regulate the pricing. this is ****************. Thanks vodacom for putting your customers interests first.
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Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
