JD
Jacques D
1 reviews | Active since Apr 2016
25 Mar 2024, 19:49
Unfair contract obligations
Evotel has the infrastucture for Fibre in my area. Last year I entered into a 24 month contract for 20/10 for R729 p/m. I understand that because of interest rates and CPI and BLAH, BLAH that my service is going to cost be a tad bit more. (I got the email 2 months ago) Now Vodacom tells me that they no longer support the BANDWITH that I have entered into 24 month contract. Vodacom expects me to pay the diffierence on their decision they made. I contacted Evotel and they sent me a list of SP prices, incl. Vodacom is trying to milk.
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Replies (2)JD
Jacques D's updateReviewer Update
25 Mar 2024, 19:57Vodacom was the ISP that I cose
JD
Jacques D's update25 Mar 2024, 19:57
Reviewer Update
Vodacom was the ISP that I cose
Vodacom's replyOfficial
26 Mar 2024, 07:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Mar 2024, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
