PS
Pieter S
1 reviews | Active since Mar 2010
03 Mar 2026, 19:57
Unfair contract amount increases
Unbelievable a new cell phone contract, only one month old then the message, " your annual increase on your new contract plus R32 per month. Annual is supposed to be a year, not a month but it clearly show how low Vodacom hit.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Mar 2026, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2026, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
PS
Pieter S's updateReviewer Update
08 Mar 2026, 16:43As usual no contact from any consultsnt as Vodacom know they are wrong with the annual increase on a month only contraxmct
PS
Pieter S's update08 Mar 2026, 16:43
Reviewer Update
As usual no contact from any consultsnt as Vodacom know they are wrong with the annual increase on a month only contraxmct
Vodacom's replyOfficial
29 Mar 2026, 16:15Dear Pieter.
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2026, 16:15
Official
Dear Pieter.
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Cost increases are unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
For more information in relation to the increases, kindly visit the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards
Vodacom Consumer Website Team
Best regards,