UNFAIR CONTRACT

<p>I need to log a complaint ..i have purchased a laptop on contract terms ( Lenovo ideapad – for R299.00 x 36 months).</p> <p>Purchase was made on the 17 July 2017 ( last Monday) from pavillion mall in Durban…however on the Wednesday my complains have started about the laptop. I am not happy with the product as it is far too slow for my everyday use.</p> <p>The sales person told us the laptop was slow but it was able to work fine with everyday use ,,she advised that if we were workaholics then we would be having a problem. And problem is that we are not workaholics but we use the laptop daily and it’s pathetic how slow it is.</p> <p> </p> <p>I did not take it to the store as the store is far from me , the store isn’t going to pay my fuel if I had went there and they sent me back with no help.</p> <p> </p> <p>Which is why I was dealing with them via telephone.</p> <p> </p> <p>The store says that I cannot cancel my contract or upgrade to a better laptop for another premium.</p> <p> </p> <p>I need help urgently and accordingly to the aftersales and cancelation department …I have 14 days to return the product if I am not happy with it…I cannot afford to send the laptop in for repairs and wait .3 weeks to get back…</p> <p> </p> <p>Business is being lost due to that , i can not work with a laptop that is pathetic.</p> <p> </p> <p>I have even logged a complaint with vodacom and no one is bothered to contact me back.</p> <p> </p> <p>i need help please ..</p> <p> </p> <p>PLEASE URGENTLY HELP WITH MY SITUATION .. I AM THE CUSTOMER AND ITS MY MONEY THAT IS INVOLVED , PAYING FOR SOMETHING THAT I AM WASTING MY MONEY ON , CAUSE THE LAPTOP IS TOTALLY NOT WORTH PAYING X 36 MONTHS FOR.</p> <p> </p> <p>I WANTED THE OPTION TO GET ANOTHER LAPTOP FOR ANOTHER PREMIUM …A LAPTOP THAT I CAN WORK PROPERLY WITH.</p>