1 reviews | Active since Mar 2015
Unfair contact increase
I received a statement for my wifi rooter, purchased over the phone from a vodacom supplier. As per my previous complaint about a product being sold to a client but with no stock. I received the rooter by the end of March 2015. Vodacom decided to increase their tariffs 1 May 2015 with no written confirmation, only an sms. I received mentioned sms on all my contracts except the rooter, as i thought that the R139 that was agreed upon will be safe. To my surprise vodacom increased that amount also with R10. I think that is very unfair, as i was a client with a new contract that was agreed upon R139 and only had the contract for 1month before it was changed. <br> On 11/06/2015 i contacted Vodacom regarding this and another issue. The lady assisted me with the one problem, but could not with the issue of the increase on the rooter. I contacted again on 17/06/2015 and \Rachel"assisted me but couldn't help. I was given a reference no (S3-88N22-2OLT4). Since then I've had no correspondence from Vodacom what so ever. I need this looked into"
Kindly note your Hellopeter Complaint has been reviewed and addressed, please to our telephonic consultation.
Regards,
Consumer website team
Kindly note your Hellopeter Complaint has been reviewed and addressed, please to our telephonic consultation.
Regards,
Consumer website team
