1 reviews | Active since Jul 2019
Unfair Consumer Treatment
I cancelled my Vodacom contract (which I've had since 2006) on 25 May 2022 due to poor service delivery. Because I cancelled just short of my actual expiry date, I was provided with a premature cancellation quotation, which I paid on the same day. In the absence of any information to the contrary, I was under the impression that I am settled with Vodacom. However, barely 10 days after my cancellation and without receiving any further invoice or calls from Vodacom, I receive a letter from an attorney collections department informing me that I am in arrears with the astronomical amount of R435! What the hell Vodacom??? I've never even skipped a payment or paid late in 16 years...WHY WHY do I get handed over to an attorney for R435??? At least I no longer have any doubts about why I cancelled with you!
Notwithstanding, you are missing the point altogether. It is NOT about the amount that I was required to pay (which I have done already). I would have paid without any objection if you had sent me an invoice or called me. Why must I be handed over to an attorney for collections as if I somehow breached the agreement??? That is my contention!
Notwithstanding, you are missing the point altogether. It is NOT about the amount that I was required to pay (which I have done already). I would have paid without any objection if you had sent me an invoice or called me. Why must I be handed over to an attorney for collections as if I somehow breached the agreement??? That is my contention!