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oupa B
1 reviews | Active since Dec 2019
18 May 2022, 15:28
UNFAIR CONSUMER PRACTICE BY VODACOM
I am not happy with the recent treatment by Vodacom, they unilaterally after few months into the 24 months fixed contract, intend to increase the monthly premiums, apparently they are entitled as it stated in the conditions, regardless of the terms and conditions, what is the meaning of the fixed contract, this increment does not find support in the definition of the fixed contract, therefore amounts to unfair consumer practice, which shall be approaching ICASA about it, moreover, this important condition(if it was important) was not brought to my attention at the time of signing at the Store in Northgate with the consultant
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Vodacom's replyOfficial
19 May 2022, 08:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 May 2022, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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oupa B's updateReviewer Update
22 Jun 2022, 13:51I still not happy with Vodacom, now they have made my data consumption to run faster than normal, now they say I have run out of data , for the first time, since using 300GB for a period between 23 May and 21 June I used 395,60 GB on DSTV only. This is a punishment for complaining about the fee hike. I WANT TO TERMINATE THIS STUPID CONTRACT WITHOUT PENALTY
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oupa B's update22 Jun 2022, 13:51
Reviewer Update
I still not happy with Vodacom, now they have made my data consumption to run faster than normal, now they say I have run out of data , for the first time, since using 300GB for a period between 23 May and 21 June I used 395,60 GB on DSTV only. This is a punishment for complaining about the fee hike. I WANT TO TERMINATE THIS STUPID CONTRACT WITHOUT PENALTY