Unfair Charges & Extremely Poor Customer Service – Vodacom

I am extremely frustrated with the ongoing issues on my Vodacom account and the unacceptable service I received today.

Every time my debit order fails, I am charged over R100 in fees. The problem is that Vodacom is attempting to debit from a bank account that is no longer in use. Despite this, I have been trying to make payments using the Vodacom app, yet these charges continue to accumulate without a clear explanation.

My account has now reached approximately R900+, which I do not understand or agree with.

Today at 14:02, I contacted Vodacom for assistance. My call was answered by a consultant named Leah from the Legal Collections Department. Unfortunately, the service I received was shocking. She was rude, dismissive, and unwilling to assist.

When I politely asked for clarity regarding the charges, I was not given proper assistance. I then requested to speak to a team leader or manager, but I was told I needed to provide a “valid reason” for escalation. I explained my concern multiple times (over 10 times), yet my request was still denied.

To make matters worse, I was placed on mute for over 40 minutes without any assistance.

This is completely unacceptable.

I am requesting:

A full explanation of all charges on my account Reversal of unfair fees Removal or update of incorrect debit order details Proper customer service and escalation of my query

Vodacom needs to urgently address both the billing issue and the poor level of customer service.

Contact number: 076 935 0***

Vodacom may contact me directly for full account details.

I expect this matter to be resolved as soon as possible.