1 reviews | Active since Nov 2013
Unfair charge on upgrade done via the Vodacom website.
I did an upgrade on my Vodacom number around April/May 2018 via the website (Ref AHY2OR). The when I received my July invoice I saw that R150 was charged for an upgrade admin fees.
Basically Vodacom advertises that all upgrades via the website are free, so why I was charged for this? I didn't get any assistance when doing upgrade so when will I be refunded this fee?
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
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Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team