BC
Barbara C
1 reviews | Active since Jan 2019
19 Apr 2021, 18:48
Unfair Charge
Very disappointed that customer service staff is not properly trained on advising customers of the correct procedure to follow when a customer needs to cancel a contract that has come to an end.
I was unfairly charged for a handset for an extra month after the unit was paid for in full.
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Vodacom's replyOfficial
20 Apr 2021, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Apr 2021, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team