1 reviews | Active since Mar 2009
Unfair cancellation policy.
I want to cancel my Vodacom mifi device. The cost to cancel is more than the cost of paying monthly for the next year when the contract runs out. So it costs more to cancel and not have the service. Surely this is nonsensical. They say there is a discount app**** so charge me for the discount and bill me for the remaing amount on the device. The data you aren't supplying so why charge that. This would be fair but not a practice of billing me more than the contract period! I'm sure Vodacom will reply saying that a consultant will contact me shortly and as per many other of the HelloPeters no one will contact me. The business is running an unfair practice and customer service no doubt just has to push the messaging from up top.
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
