Unfair business treatment

Hello Sir /Madam Since I wrote to Hellopeter last time about vodacom they promised to contact me but until today I have not received any call from them instead I received a call from their legal department asking me when am I going to pay the money now it is more than R2000, 00. Now I know that they don't care about their customers last time after I wrote the first complain I received the message saying that a consultant from vodacom will contact me soon so I am assuming that it was an automated response just to shut you. I am not now if they listen to the conversation between the customer and their consultants because every time when they call you they will tell you that our calls are recorded, what are they doing with those recordings I am sure all they say is that we are a difficult customers and they just pass the bucket to their legal team without even trying to resolve our complains