Unfair business practices of Vodacom with roaming bundles

On 28 January, in preparation for a trip to Lesotho, I activated roaming on my Vodacom Red 100 package, and bought a roaming bundle for R199 from Vodacom, using the Vodacom app on my phone.

While on the trip, one day I noticed an extra bundle having been added, even though I had over 100 MB left on the original bundle. I had no say in this matter. Vodacom simply added the bundle ahead of me actually running out of roaming data, without my consent or asking my consent. Nowhere in the purchase of the original bundle was it disclosed that the bundle was recurrent and that it topped itself up at a certain minimum limit of remaining roaming data. Back in South Africa, after my trip, I contacted Vodacom help line, which was now rather frustratingly handled by some automation ***** called Tobi. Eventually, speaking to a human, I managed to explain the issue and requested reversal of the extra bundle. It was refused.

I have not even used that extra bundle. It has expired untouched. And Vodacom refuses to reverse the charge. This is unacceptable, unfair business practice, and I am seriously considering migrating to MTN.