CP
Clint P

1 reviews | Active since Aug 2020

19 Mar 2025, 22:36

Unfair Business Practices and Bundle Activation Issues with Vodacom

I've purchased Vodacoms 1GB data bundle [expires in 3 days] several times over the past two weeks. On each occasion, I noticed that although there was a deduction from my available airtime balance, the bundle was neither allocated nor activated. This has resulted in additional out-of-bundle charges.

Furthermore, when purchasing bundles, Vodacom strategically prompts an additional bundle purchase with the option to "continue." This tactic seems intentionally designed to take advantage of subs, knowing that many people may not inspect the message closely enough and, by default, will select option 1 to continue, mistakenly assuming it's simply a confirmation to their current purchase or transaction.

Vodacom, this behavior reflects a profit-driven, greed-centric approach to business. If you intend on remaining SA's preferred MNO, I strongly urge you to change your business game play.

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Replies (1)
Vodacom
Vodacom's reply20 Mar 2025, 07:51
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team