AM
Andile M
1 reviews | Active since Oct 2022
18 Oct 2022, 13:09
Unfair Business Practices
Hello Peter
In August 2022 I logged a pre-mature cancellation of a contract with Vodacom. This month I received an invoicing confirming that I owe them money and I spoke to a service consultant and told him I do not owe Vodacom any fees and he was very rude to be precise.
He however gave me another cancellation reference and confirmed that I still owe vodacom.
How do I owe fees post cancellation? why am I still receiving airtime?
I am not contractually obligated to pay for this. I would like to make it very clear that vodacom is conducting unfair business practices as prohibited by the National Consumer Protection Act.
I will escalate the matter.
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Replies (2)
Vodacom's replyOfficial
18 Oct 2022, 13:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2022, 13:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AM
Andile M's updateReviewer Update
18 Oct 2022, 20:45No one reached out to me I am unfairly treated. This is unfair business practices.
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Andile M's update18 Oct 2022, 20:45
Reviewer Update
No one reached out to me I am unfairly treated. This is unfair business practices.