MZ
Mandla Z

1 reviews | Active since Dec 2023

06 Jul 2024, 19:11

Unfair business practice by vodacom

I am experiencing a problem with vodacom who don't want to accept the fact that I canceled my contract wish ended end of May 2024. They are still billing against my will even though I called and informed them about my decision to not renew my contract. When I reverse the money they place my name on the credit bureau ruining my credit score and my name. I want vodacom to stop this and accept that I nolonger whant to continue with the contract.

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2024, 13:14
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team