MK
Madoda K
1 reviews | Active since Jan 2024
25 Jan 2024, 00:45
Unfair Blacklisting
I paid a cancelation fee for my contract with vodacom in October 2022, but it was only canceled in November 2023. After canceling my contract, they blacklisted me, as a result I cannot get credit anywhere else. When I went to the shop where I took the contract, I was referred to Vodacom head office in Midrand to see vodacom legal department, but on my arrival at the head office, I was only allowed to see a sales consultant, when I insisted on seeing a legal representative, they sent bouncers to kick me out of the building. They say their lawyers are unaccessible while they are in the same building. And I never missed any payments, I gave them all the proof and they can also see in their system
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
25 Jan 2024, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2024, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MK
Madoda K's updateReviewer Update
25 Jan 2024, 13:47I need public apology on why I was blacklisted in the first place , why you embarrassed me in front of your stuff and customers by calling bouncers for me instead of a legal representative which I came for, because I didn't do anything wrong, I just wanted explanation and assurance on how were you going to resolve my case.
MK
Madoda K's update25 Jan 2024, 13:47
Reviewer Update
I need public apology on why I was blacklisted in the first place , why you embarrassed me in front of your stuff and customers by calling bouncers for me instead of a legal representative which I came for, because I didn't do anything wrong, I just wanted explanation and assurance on how were you going to resolve my case.
