nN
ntombifikile N
1 reviews | Active since Dec 2013
17 Sept 2019, 15:08
Unfair blaccklisting
I had a tablet contract with them since 2013 and the contract was payed in full then I cancelled the contract unfortunately that store in Hammarsdale has moved since 2016. Then this year 2019 I was told that I am blacklisted nd I am owing an amount of R16247 it even appear on my credit record. I called vodacom accounts they said the account was handed over to the attorneys so I must call them. But surprisingly I got blacklisted yet there were no calls or invoices that reminded me to pay until I got this call frm attorneys.
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Replies (3)
Vodacom's replyOfficial
18 Sept 2019, 06:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Sept 2019, 06:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
nN
ntombifikile N's updateReviewer Update
19 Sept 2019, 09:14No consultant has called me so far
nN
ntombifikile N's update19 Sept 2019, 09:14
Reviewer Update
No consultant has called me so far
Vodacom's replyOfficial
25 Sept 2019, 10:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Retentions Team responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply25 Sept 2019, 10:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Retentions Team responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,