1 reviews | Active since Dec 2017
Unfair Billing Part 2
Just before going on holiday in December 2017 Vodacom said I owed them over R15 000.00 which meant I withdrew all my money from my account so that it would not be debited off my account. When I was suppose to be having a relaxed vacation all my debit orders bounced and I had the most stressful "holiday" after going back and forth the only way I actually got any assistance was when I sent a review on Hellopeter. Finally I agreed to pay over R2000.00 towards the bill although my debit for vodacom / contract payment is R218.00 per month. So it's 6th February 2018 and guess what it has happened again this time for R7183.55 for a prepaid number ???? but when they checked it was for numbers on my ID number??? Please see attached the pic of the number in question and you gave me 2 other numbers that are actually on my contract. It's my birthday on the 11 February 2018 and tis is how Vodacom spoils anything that I can look forward to !!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Yashmeetha Ori,
I do apologise for the delay in response and bad service received.
Our record reflects that you have been assisted with your query.
Regards,
UW
Dear Yashmeetha Ori,
I do apologise for the delay in response and bad service received.
Our record reflects that you have been assisted with your query.
Regards,
UW