1 reviews | Active since Oct 2017
Unfair Billing of data usage
-When I acquired the router device from Vodacom New Redruth I was not given the option to cap my data -Neither have I been informed that the out of data rate has kicked in at a much higher rate -I was also told that I will be notified if I used up my data bundle -I am a Vodacom client for more than 20years and a pensioner -Recieved an acount for R9583.28c and only use computer to check mails and do not do any downloading or streaming -After lodging complaint with call centre 3 weeks ago there has been no feed back from Vodacom's side
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team