1 reviews | Active since Jan 2018
Unfair billing
I need to lay a complaint against Vodacom billing system where i have been charged for a subscription that i did not subscribe to and i have been logging calls with them but they could not resolve my query. 1. 2GB Bonus Data Bundle @25% January R113.91 2. 2GB Bonus Data Bundle @25% February R113.91 - I have been using this contract for the past 23months and this February/March is my last month i have never encountered something like this and never seen a subscription like that. - I have been buying data with my airtime all this month - They could not clearly tell me which option did i use when i subscribed to that 2GB monthly plan - The is an inconsistency in their statement , one consultant says i have subscribed in January the 1st and the other one says i have subscribed in Black Friday and it was in November 2019. My question is if so why m I paying for something that i have subscribed if i did to in January or November in February or why m i pay for February in February i could not get a straight answers from both consultant.
Please look into this issue and address it, i have heard my colleague complaining about the same issue. Vodacom is ripping us off and taking advantage of its customers. Attached is the invoice received and sms of queries logged that were closed without anyone informing me of the outcome.
My query has been closed with consultation I don't know of the outcome.
The are 3 things that I don't understand, if they say I have subscribed to this 2Gb data.
- the first time it was the 1st of January then why m I being billed in February for what happened on the 1st of Jan 2020?.
- which number did I dial where the are terms and conditions.
- why would I subscribe to something that I will pay later while on the first I have received my monthly airtime allocation which for the past 20+ months I have been receiving and was buying data with.
- On the 24/02/2020 a consultant from Vodacom called Iksaan called and wanted to know if i am happy with their service and i said no i explained my problem, he checked on his system and he told me that the was a mistake and the 2gb data x2 has been removed i will be paying my monthly fee which is +R149 that i had an agreement with from the start with vodacom. To my suprise on the 28/02/202 a deduction of R415.99 was made by Vodacom. Please pull out the recording and listen to it.
Please look into this and advise accordingly I am not happy for paying for something that I didn't do.
Thank you
Emmah
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My query has been closed with consultation I don't know of the outcome.
The are 3 things that I don't understand, if they say I have subscribed to this 2Gb data.
- the first time it was the 1st of January then why m I being billed in February for what happened on the 1st of Jan 2020?.
- which number did I dial where the are terms and conditions.
- why would I subscribe to something that I will pay later while on the first I have received my monthly airtime allocation which for the past 20+ months I have been receiving and was buying data with.
- On the 24/02/2020 a consultant from Vodacom called Iksaan called and wanted to know if i am happy with their service and i said no i explained my problem, he checked on his system and he told me that the was a mistake and the 2gb data x2 has been removed i will be paying my monthly fee which is +R149 that i had an agreement with from the start with vodacom. To my suprise on the 28/02/202 a deduction of R415.99 was made by Vodacom. Please pull out the recording and listen to it.
Please look into this and advise accordingly I am not happy for paying for something that I didn't do.
Thank you
Emmah
***