RM
Rosemary M
1 reviews | Active since Nov 2020
01 Feb 2021, 22:11
Unfair billing
Bad service and unfair billing, i called in December for a premature cancellation that on 26 January i settled my account. I than called on the 28th January and was told that the payment was through and that tge contract will be cancelled on the 30th of January i requested a payed up letter was told i will only get after cancellation was through today i get airtime on my phone now im told i will have to pay for a debit order that bounced on the 28th of January. I mean how unfair is this csuse i called in on the 28th to confirm payment received. And i was advised by an agent that i need to make payment at store and when i got to the store than the agent there asked me to do it on my banking aap
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Replies (3)
Vodacom's replyOfficial
02 Feb 2021, 06:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2021, 06:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Rosemary M's updateReviewer Update
02 Feb 2021, 15:27When are you going to solve this issue this it is really frustrating and i will sure never look vodacoms way ever again after such treatment. This is ***** really
RM
Rosemary M's update02 Feb 2021, 15:27
Reviewer Update
When are you going to solve this issue this it is really frustrating and i will sure never look vodacoms way ever again after such treatment. This is ***** really
RM
Rosemary M's updateReviewer Update
10 Feb 2021, 14:47Im am not going to pay for those fees sorry thats why i asked that i be given a settlement so i can be done with the account take out the recordings i even asked the agent that when i pay the amount i will be done and he said yes. I will not pay for airtime i did not use im Unemployed thats why i decided to settle this account, im reporting this to the ncr really im fed up.you have poor services Nobody has even called me regarding anything about these complaints
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I refuse to pay for nothing im sorry a Company needs to be transparent with no hidden costs. A settlement must include all amounts due not some amounts to be paid later.hope you do respond this time
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I refuse to pay for nothing im sorry a Company needs to be transparent with no hidden costs. A settlement must include all amounts due not some amounts to be paid later.hope you do respond this time
RM
Rosemary M's update10 Feb 2021, 14:47
Reviewer Update
Im am not going to pay for those fees sorry thats why i asked that i be given a settlement so i can be done with the account take out the recordings i even asked the agent that when i pay the amount i will be done and he said yes. I will not pay for airtime i did not use im Unemployed thats why i decided to settle this account, im reporting this to the ncr really im fed up.you have poor services Nobody has even called me regarding anything about these complaints
Ref: ***
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I refuse to pay for nothing im sorry a Company needs to be transparent with no hidden costs. A settlement must include all amounts due not some amounts to be paid later.hope you do respond this time
Ref: ***
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***
***
***
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I refuse to pay for nothing im sorry a Company needs to be transparent with no hidden costs. A settlement must include all amounts due not some amounts to be paid later.hope you do respond this time