JN
Julia N
1 reviews | Active since Sept 2023
05 Nov 2025, 13:09
Unfair billing
On the 20th of October I wrote a review here about the unfair billing. The only response I got was that they will cancel the contract, call me back and give me a reference number. I was even told that vodacom was not supposed to bill me from the first place!!
Im still waiting for that call!!! Today I received yet another statement that says I owe Vodacom!!! This is so frustrating!!!!
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Vodacom's replyOfficial
05 Nov 2025, 13:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Nov 2025, 13:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team