unfair billing and unpaid credit

Since 2012 to 2015 contract *** was continuously debited on my account whereas I never kept the phone but had it retrieved soon after delivery. Ms. Samantha Moonsamy sent me an sms to the effect that the contract on foresaid number has been cancelled and the credit was to be passed on to my vodacom account. I need to be refunded and the credit be sent to my account. Sent by Mr William Moloisane. [Email Removed]